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How to increase resident satisfaction by taking a deeper dive into survey data

Many factors contribute to resident satisfaction. Taking a deeper dive into the demographic data that your survey company provides – such as average scores based on gender, age, and length of stay at your community – can help you determine if you need to take action to improve resident satisfaction.

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Corporate compliance corner: Know the terms/acronyms

By Corporate Compliance Officer Ed August

In this month's edition of the Corporate compliance corner, we define some of the terms and acronyms that you will probably encounter while working for our company. Knowing these definitions will help you understand some of the most frequently mentioned regulations and agencies, including their primary purposes and how they relate to each other.

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Corporate compliance corner

By Corporate Compliance Officer Ed August

As part of our company's ongoing efforts to educate employees about the importance of safeguarding Protected Health Information (PHI), this edition of the Corporate Compliance Corner defines PHI, shares some common examples of PHI, and provides some vital practices you must use when sending PHI via email, phone, or fax.

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New kit can help reduce use of anti-psychotics to treat behavior issues

A new tool is available that can help nurses treat resident behaviors such as agitation, crying, delirium, hallucinations, and yelling without anti-psychotic medication: the STOP LOOK LISTEN educational in-service kit. According to the American Association of Nurse Assessment Coordination, Avanir developed this kit with input from long-term care professionals to help nurses take appropriate action when residents exhibit disruptive behavior triggered by dementia or other neurological conditions.

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CMS proposes adding respiratory therapy to specialized rehabilitative services in LTC

In July, CMS proposed a new rule that would that would revise the requirements of participation for LTC communities. The Medicare and Medicaid Programs: Reform of Requirements for Long-Term-Care Facilities rule represents a comprehensive revision, which proposes the addition of new requirements to improve patient safety and the quality of health care furnished through federal programs. Part of the changes covered by the proposed rule is the addition of respiratory services to those services identified as specialized rehabilitative services. The comment period for the rule closed on September 14, 2015.

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